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Commitment to Clinical Confidentiality & DPDP Act 2023
Phexal Healthcare Private Limited functions as a statutory B2B medical equipment manufacturer and CDSCO Form MD-42 licensed distributor. We uphold the highest ethical standards regarding organizational privacy, hospital data governance, and biomedical non-disclosure.
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Data Fiduciary Identity & Scope
This policy governs data processed by Phexal Healthcare Private Limited (GSTIN: 09AAHCP7621K1ZM, CDSCO Lic. UP/GHA/MD42/2026/000142), headquartered at 762, Makanpur, Nyay Khand I, Indirapuram, Ghaziabad, Uttar Pradesh - 201014. It covers inquiries originating through our web portal, proforma quotation systems, and emergency rental hotlines.
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Information We Collect (B2B Institutional Only)
We collect organizational and administrative details strictly necessary to execute commercial medical device supply, customs clearance, and bedside clinical dispatch:
- Authorized institutional procurement officer name, designation, and hospital/clinic name.
- Corporate email address, direct phone contact, and dispatch delivery coordinates.
- GSTIN, PAN, and billing data for statutory GST e-invoicing under Indian tax regulations.
- Technical specifications, requested voltage calibrations, and purchase order quantities.
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Zero Patient Telemetry & Health Records Non-Retention
Crucial Clinical Guarantee:
Phexal Healthcare manufactures and distributes standalone biomedical hardware (ventilators, multipara monitors, infusion pumps, defibs). Our machines operate strictly under hospital intranet or autonomous offline clinical protocols. We do NOT monitor, intercept, store, record, transmit, or retain patient vitals, ECG waveforms, clinical diagnostic histories, or identifiable healthcare telemetry. Patient privacy remains 100% governed by the respective medical facility.
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Strict Commercial Non-Disclosure
We do NOT rent, sell, trade, or monetize institutional procurement details or proforma quotation records with third-party ad exchanges, data brokers, or marketing syndicates. Data is shared exclusively with verified customs clearance brokers, maritime shipping carriers (for export CIF/FOB consignments), and statutory Indian tax portals as mandated by law.
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Data Protection & 256-Bit SSL Architecture
All communications via our portal are secured with TLS 1.3/256-bit encryption. Physical warehouse servers and calibration ledgers are restricted through biometric two-factor controls, safeguarding client specifications from unauthorized intrusion.
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Data Principal Rights & Statutory Grievance Redressal
In accordance with Section 11 of the Digital Personal Data Protection Act, 2023, institutional clients retain the right to review, update, or request permanent deletion of their commercial records upon fulfillment of warranty and statutory audit retention periods.
Grievance & Compliance Desk:
Designated Officer: Head of Quality Assurance & Legal Compliance
Email: compliance@phexalhealthcare.com
Emergency Desk: +91 80700 08050
Address: 762, Makanpur, Nyay Khand I, Indirapuram, Ghaziabad, UP 201014 (Resolution Turnaround: < 48 hours).
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Statutory Commercial Terms of Medical Trade
Official framework governing B2B institutional equipment sales, global export shipments under Incoterms 2020, and 24/7 emergency ICU rental dispatches.
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CDSCO Licensing & Product Regulatory Clearance
All diagnostic and therapeutic equipment supplied by Phexal Healthcare complies with Medical Device Rules 2017 under valid CDSCO Form MD-42 licensing. Hardware holds ISO 13485:2016 quality management certification, accompanied by batch calibration certificates and serial number inspection logs.
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Proforma Quotations & Institutional Pricing
Wholesale quotations and proforma tax invoices are issued with 15 calendar days validity. Bulk institutional pricing and turnkey hospital ICU outfitting are subject to mutually signed purchase contracts and staggered delivery schedules.
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Global Maritime & Air Freight Export (FOB / CIF / CFR)
Consignments dispatched via JNPT/Mundra sea ports or Delhi IGI Air Cargo Terminal undergo pre-shipment metrology inspection, double-wall vacuum barrier crating, and marine insurance staging. All export customs documents (Bill of Lading, Certificate of Origin, Form E/COO) are surrendered upon release.
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Delhi NCR Emergency 24/7 ICU Rental SLA
Hospital and home ICU rental equipment is dispatched within 120 minutes across Delhi, Noida, Greater Noida, Ghaziabad, and Gurgaon. Units arrive in sanitized hermetic wrapping. A qualified biomedical technician conducts electrical safety tests and patient circuit calibration prior to handover.
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Warranty, Calibration & Returns
All wholesale equipment includes 12 to 36 months comprehensive manufacturer warranty. Any damage during transit must be noted on the carrier consignment note within 24 hours of delivery. Calibration recalls or component exchanges are serviced directly by our biomedical engineering team.
